FAQ

Once we receive your order, please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time that it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once the courier has received the package, and it is successfully processed through their system.

All services are chosen specifically as they are trusted and reliable. The times above are estimates provided by the courier and can experience delays due to unforeseen circumstances. Please note that each courier will aim to meet the listed time frame for every customer. our shipping costs vary depending on the destination and the weight of the package. We offer standard shipping rates for domestic and international orders, as well as expedited shipping options for those who need their orders delivered quickly. When you proceed to checkout, you will be able to view the shipping cost for your specific order before completing your purchase. Additionally, we may offer free shipping promotions for orders that meet certain criteria, so be sure to check our website or sign up for our email newsletter to stay updated on any current offers. We are dedicated to providing our customers with transparent and fair shipping costs, ensuring a seamless and affordable shopping experience.

After you have placed your order, you will receive a confirmation email providing your tracking number. There are a few options you can take to track your shipment. 1. Your confirmation email will have a link which will guide you to tracking your order online. 2. Visit our "tracking" page. If you are running into issues, please send us a message through our contact page.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us.

Once you have placed your order, there is not a guarantee that the order can be, or will be, cancelled. Please send us a message through our contact page for us to assist you. If we are unable to cancel your order, you may return the items for a refund. Please see our "Return Policy" for more details.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Back-Order, please contact us.

Size guides with general recommendations are available on each product page to help determine your best fit. We try to get as close to U.S standard sizing as possible. If a size you have chosen does not fit, you may review our return policy.

We want our customers to be completely satisfied with their online purchases. If for any reason you are not happy with your order, you may return it within 14 days of the purchase date for a full refund or exchange. Items must be in new, unused condition with the original packaging and tags attached. If we receive a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly. Examples of items that cannot be resold include: Items with stains, tears, or rips Items with a strong odor (e.g., smoke, perfume) Items with missing tags or packaging Please note that certain items, such as personalized or custom-made products, may not be eligible for return. To initiate a return, simply contact our customer service team at support@mcshaun.com with your order number and reason for return, and they will assist you with the process. We strive to make the return process as seamless as possible for our customers !